Product Manager (m/f/d) After Sales

Datum: 22.07.2022

Standort: Hamburg, Hamburg, DE, 22297

Unternehmen: Tchibo GmbH


Creative. Innovative. Different. 
Tchibo is so successful because we shape change sustainably. We combine tradition and innovation, calling on all our creativity, passion and skill to surprise our customers with an ever-changing range of theme worlds while remaining true to our coffee tradition. Support us in shaping the future with courage and common sense! 


Product Manager (m/f/d) After Sales 
22297 Hamburg 


Your tasks: You make the difference with us.


  • As Product Manager with the focus on After Sales you are a key member of our strongly growing technology team. You work at the intersection of tech & business and shape and drive the future of our online shop.
  • Together with your Product Owner you define and shape the backlog of your team and break down requirements into specific tasks and tickets.
  • Your work ensures the development team knows exactly what to do when and why and you work very closely with the techlead and the engineers in your team.
  • You support your product owner with specification & prioritization, managing development (sprint planning, etc.) as well as launch & post-release analysis (QA & reports) and continuous improvement.

Your profile: You keep reinventing us.


  • Ideally you have at least 1 year of experience as a product manager in an e-Commerce company.
  • You also bring a strong hands-on mentality and willingness to add value and drive the online business of Tchibo.
  • In Addition to that you have good analytical and problem-solving skills and understanding of agile methods like SCRUM/Kanban and tools like JIRA/Confluence.
  • Experiences with Selfservice and complaint- and return process is an advantage.
  • You have a lot of drive, passion, flexibility, and a high level of independence in your way of working. 
  • Strong communication skills with the ability to clearly communicate focussed and compelling messages.
  • Proficient use of English in business contexts (working knowledge of German is a plus).

Your benefits: Together we stay different.


  • Profit from 30 days of vacation and the possibility to work from home office. We also offer holiday care for children, family services, and some company-owned day care placements - so that you can combine your work with your private life well.
  • Our headquarter is located centrally and easily reachable by public transport, for which you can also get a travel allowance.
  • You will receive an employee discount on all Tchibo products and we will monthly give you a package of Tchibo coffee of your choice for private enjoyment.
  • There is something for every taste: with a restaurant, bistro, cafeteria and free drinks, you are well looked after. At Christmas, there is even the Tchibo Christmas roast, which also available in the vegan option.
  • In our “Freizeitzentrum” you can use our fitness room, go for a swim in the swimming pool and participate to our sports courses.


Our job suits you? Then we look forward to your application! It's super fast: register, upload attachments, answer two motivational questions - done. No cover letter needed!


If you have any questions, please contact our recruiting support team: +49 40 6387 3353.


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